How DriverMade Handles Your Information

1. Information We Collect

We may collect the following information when you contact DriverMade or submit an enquiry:

• Name
• Phone number
• Email address
• Vehicle make, model, year, plate details, or vehicle-related information
• Service request, fault description, diagnostic details, or repair history
• Images, videos, or documents you choose to share with us
• Website usage data, such as pages visited, enquiry source, browser type, and device information

2. How We Use Your Information

DriverMade may use your information to:

• Respond to enquiries
• Book diagnostics, repair work, inspections, or performance consultations
• Prepare vehicle reports, estimates, job cards, invoices, or service records
• Communicate through phone, WhatsApp, email, SMS, or social media
• Improve our website, advertising, customer service, and internal processes
• Follow up on open enquiries or previous work
• Comply with legal, accounting, operational, or regulatory requirements

We do not sell your personal information.

3. Marketing and Advertising

If you contact DriverMade through our website, ads, WhatsApp, or social media, we may use your enquiry information to follow up about your request or related DriverMade services.

We may also use advertising tools such as Google Ads, Meta Ads, analytics platforms, cookies, pixels, and similar technologies to understand website performance, measure advertising results, and improve our campaigns.

Where required, we will request consent before sending marketing communications. You may ask us to stop contacting you for marketing purposes at any time.

4. Cookies and Tracking

Our website may use cookies and tracking technologies to:

• Understand how visitors use the website
• Measure advertising performance
• Improve user experience
• Retarget website visitors with relevant ads

You can adjust cookie settings through your browser. Disabling cookies may affect some website functionality.

5. Sharing Your Information

We may share limited information with trusted service providers where necessary, including:

• Website hosting providers
• Advertising and analytics platforms
• CRM or booking tools
• Payment, accounting, or invoicing providers
• Technical service providers assisting with business operations

These third parties are only provided with information needed to perform their services. We may also disclose information if required by UAE law, regulation, court order, government authority, or to protect DriverMade's legal rights.

6. Data Storage and Security

We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.

Your information may be stored digitally or physically, including in business systems, email, WhatsApp, CRM tools, accounting systems, or secure internal records.

7. Data Retention

We keep personal information only for as long as reasonably necessary for:

• Responding to enquiries
• Completing diagnostics, repair work, or performance services
• Maintaining service history
• Legal, accounting, warranty, dispute, or compliance purposes
• Improving our business operations

When information is no longer required, we will securely delete, archive, or anonymize it where appropriate.

8. Your Rights

Subject to applicable UAE data protection laws, you may request to:

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your information where legally possible
• Withdraw consent for marketing communications
• Ask questions about how your information is used

To make a request, contact DriverMade using the contact details at the bottom of this page.

9. Vehicle Images, Videos, and Case Studies

DriverMade may document vehicles, diagnostic steps, repair processes, parts, fault codes, and completed work for internal quality control, reporting, training, and marketing.

Before using identifiable customer information, visible plates, VINs, names, or other sensitive details publicly, we will remove, blur, or anonymize them unless approval has been given.

10. External Links

Our website may contain links to third-party platforms such as WhatsApp, Instagram, Google Maps, payment providers, or booking tools. DriverMade is not responsible for the privacy practices of external websites or platforms.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.